Important Notice: Change to Our Clinical IT System
We will be upgrading our clinical IT system between 07/04/2026 and 17/04/2026.
During this period, there may be some temporary disruption to certain services while we safely transfer and update patient records. We appreciate your patience and understanding while this essential work is carried out to improve our services.
What You Need to Do
Check Your Contact Details
Please ensure that your contact information, including your email address and telephone number, is up to date.
If your details have changed, please inform our reception team as soon as possible.
Order Repeat Prescriptions in Advance
If you are likely to require repeat medication during the changeover period, please ensure that your prescription is ordered no later than 01/04/2026.
We cannot guarantee the immediate processing of repeat prescriptions during the system transition, so ordering in advance will help prevent any disruption to your medication.
We apologise for any inconvenience this may cause and thank you for your continued cooperation and understanding.
If you have any questions, please contact our reception team who will be happy to assist you.
Appointments
The doctors and nursing team normally consult Monday to Friday. Apart from clinic appointments which can be booked in advance the practice offers face-to-face appointments and a triage appointment system – where patients initially speak with a clinician by telephone as follows:
Mornings
Doctors triage calls from 8.00-11.00am and have scheduled appointments from 11.00am until 1.00pm. House calls are scheduled from 11.00am onward.
All requests for care, urgent and routine are triaged by an appropriate medical professional.
Other clinicians including nurses consult from 9.00am-1.00pm
Afternoons
Triage begins at 2.00pm and finishes at around 4.00pm after which time doctors have face to face appointments until 6.00pm
Other clinicians including nurses consult from 2.00pm-5.30pm.
Patients are requested to inform the practice if they cannot keep an appointment so that it can be offered to another patient in need.
PLEASE NOTE
- One patient per appointment please.
- Due to patient confidentiality the doctors are unable to take patients telephone calls during surgery consultation times.
- We will at all times try to accommodate a patients request to speak to a clinician of their choice but in some instances this may not be possible.
- Children under 16 years of age that need assessment after triage will be offered an appointment on the same day.
- Health checks for adults to 16 to 74 years and 75 years and over are also available especially for those who have not seen a doctor at this practice within the 3 years or longer.