Important Notice: Change to Our Clinical IT System
We will be upgrading our clinical IT system between 07/04/2026 and 17/04/2026.
During this period, there may be some temporary disruption to certain services while we safely transfer and update patient records. We appreciate your patience and understanding while this essential work is carried out to improve our services.
What You Need to Do
Check Your Contact Details
Please ensure that your contact information, including your email address and telephone number, is up to date.
If your details have changed, please inform our reception team as soon as possible.
Order Repeat Prescriptions in Advance
If you are likely to require repeat medication during the changeover period, please ensure that your prescription is ordered no later than 01/04/2026.
We cannot guarantee the immediate processing of repeat prescriptions during the system transition, so ordering in advance will help prevent any disruption to your medication.
We apologise for any inconvenience this may cause and thank you for your continued cooperation and understanding.
If you have any questions, please contact our reception team who will be happy to assist you.
Privacy Information
How the Practice handles your information
Purpose of providing this privacy information
This privacy notice tells you what to expect when you, and sometimes others, provide your personal information to us. It sets out what information we collect about you and why we collect it, how the information may be used, who it may be shared with and how we will protect it and keep it confidential.
The notice explains what rights you have to control how we use your information, our legal basis for processing it and how you can access it. We also explain who to contact if you have any questions and how to contact them.
Fairfield Surgery is the Data Controller for the personal information we process, unless otherwise stated. There are many ways you can contact the Practice, including by phone, email, and post. Further details can be found on our Practice Details webpage.
Complaints
If you have concerns or queries about how we process your personal information, please contact the Practice direct or our Data Protection Officer in the first instance.
Practice Information Governance Lead
Dr Hefina Weaver
Data Protection Officer
Under UK Data Protection legislation, the Practice is required to appoint a Data Protection Officer (DPO). This role is essential in facilitating the Practice accountability and compliance with data protection requirements.
The Practice DPO is provided by:
Digital Health and Care Wales (DHCW)