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Important Notice: Change to Our Clinical IT System

We will be upgrading our clinical IT system between 07/04/2026 and 17/04/2026.

During this period, there may be some temporary disruption to certain services while we safely transfer and update patient records. We appreciate your patience and understanding while this essential work is carried out to improve our services.

What You Need to Do

Check Your Contact Details

Please ensure that your contact information, including your email address and telephone number, is up to date.

If your details have changed, please inform our reception team as soon as possible.

Order Repeat Prescriptions in Advance

If you are likely to require repeat medication during the changeover period, please ensure that your prescription is ordered no later than 01/04/2026.

We cannot guarantee the immediate processing of repeat prescriptions during the system transition, so ordering in advance will help prevent any disruption to your medication.

We apologise for any inconvenience this may cause and thank you for your continued cooperation and understanding.

If you have any questions, please contact our reception team who will be happy to assist you.

Access Standards

 

The standards are:

 

  • People receive a prompt response to their contact with a GP practice via telephone.
  • Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
  • People receive bilingual information on local and emergency services when contacting a practice.
  • People are able to access information on how to get help and advice.
  • People receive the right care at the right time in a joined up way which is based on their needs.
  • People can use a range of options to contact their GP practice.
  • People are able to email a practice to request a non-urgent consultation or a call back.
  • Practices understand the needs of people within their practice and use this information to anticipate the demand on its services.
 Dyma’r Safonau:

 

  • Mae unigolion yn derbyn ymateb prydlon pan fyddant wedi cysylltu â phractis meddyg teulu dros y ffôn.
  • Mae gan bractisau y systemau ffôn priodol ar waith i gefnogi anghenion unigolion sy’n golygu nad oes angen ffonio nôl sawl gwaith a byddant yn sicrhau eu bod yn ymateb i alwadau fel hyn.
  • Mae unigolion yn cael gwybodaeth ddwyieithog am wasanaethau lleol a brys pan fyddant yn cysylltu â phractis.
  •  Mae unigolion yn gallu cael gwybodaeth am sut i gael help a chyngor.
  • Mae unigolion yn cael y gofal cywir ar yr amser priodol mewn ffordd gyd gysylltiedig ar sail eu hanghenion.
  • Mae unigolion yn gallu elwa ar amrywiol opsiynau i gysylltu â’u practis meddyg teulu.
  • Mae unigolion yn gallu anfon e-bost at bractis yn gofyn am ymgynghoriad nad yw’n frys neu’n gofyn iddynt eu ffonio nôl.
  • Mae practisau’n deall anghenion unigolion yn eu practis ac yn defnyddio’r wybodaeth hon i ragweld y galw fydd am eu gwasanaethau.
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