Important Notice: Change to Our Clinical IT System
We will be upgrading our clinical IT system between 07/04/2026 and 17/04/2026.
During this period, there may be some temporary disruption to certain services while we safely transfer and update patient records. We appreciate your patience and understanding while this essential work is carried out to improve our services.
What You Need to Do
Check Your Contact Details
Please ensure that your contact information, including your email address and telephone number, is up to date.
If your details have changed, please inform our reception team as soon as possible.
Order Repeat Prescriptions in Advance
If you are likely to require repeat medication during the changeover period, please ensure that your prescription is ordered no later than 01/04/2026.
We cannot guarantee the immediate processing of repeat prescriptions during the system transition, so ordering in advance will help prevent any disruption to your medication.
We apologise for any inconvenience this may cause and thank you for your continued cooperation and understanding.
If you have any questions, please contact our reception team who will be happy to assist you.
Out of Hours
If you have an urgent medical problem between 6.30pm and 08.00am weekdays or at the weekend and bank holidays which cannot wait until the surgery is open, please telephone the SBU GP Out-of-Hours Service on 111. You will be offered telephone advice or an appointment with a doctor at a local treatment centre. Please note that your call will be recorded.
The Swansea Bay University Health Board is responsible for commissioning primary medical services. Details of the services in the area may be obtained from them by telephoning 01639 862010
Swansea Bay University Health Board
Health Board Headquarters
1, Talbot Gateway,
Baglan Energy Park,
Baglan,
Port Talbot,
SA12 7BR
There is no local walk-in centre
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Severe bleeding, chest pains and / or shortness of breath constitute an emergency.